Refunds Policy

 

At HG, every abaya is thoughtfully designed and meticulously crafted with the highest attention to detail, quality, and finish. Each piece is created to meet our brand’s commitment to elegance and excellence.

Because of the custom and delicate nature of our products, we do not accept returns or offer exchanges once an order has been placed. We encourage you to carefully review your order details, size, and specifications before completing your purchase.

If you experience any issues with your order, such as receiving the wrong item or a manufacturing defect, please contact us within 24 hours of receiving your package at info@hayaatgirls.com. Our customer care team will be happy to review your concern and provide the best possible assistance.

Please note that items that show any signs of wear, alteration, stains, perfume, or damage after delivery cannot be accepted for review. The item must be in its original condition and packaging for us to assess the issue.