Shipping Policy

At Hayaat Girls, every order is prepared with the utmost care and attention to detail. We aim to ensure your experience is seamless from the moment you place your order to the day your abaya arrives at your door.

Order Processing

  • Orders are processed during our business days: Monday to Friday.

  • Orders placed after Friday will be processed on the following Monday.

  • Once your order has been confirmed and dispatched, you will receive an email notification with tracking details.

  • Please allow 1-2 business days for processing before shipment, especially during busy periods or promotional events.

UK Shipping

  • All UK orders are shipped via trusted couriers - DHL, DPD, Royal Mail, or Evri.

  • Once your parcel has been shipped, you will receive a tracking number to monitor your delivery.

  • Standard delivery within the UK typically takes 2-5 business days, depending on your location.

  • During public holidays or seasonal sales, please allow additional time for delivery.

European Shipping

  • For European destinations, your order will be shipped via FedEx, DPD, or DHL.

  • Please note that customs duties, VAT, or import fees may apply depending on your country’s regulations.

  • These charges are not included in your purchase total and must be paid by the customer upon delivery.

  • Customs processing may occasionally delay your parcel - we appreciate your patience should this occur.

USA, Canada & International Shipping

  • Orders to the USA, Canada, and the rest of the world are shipped via DHL, DPD or FedEx, depending on availability and delivery location.

  • Estimated delivery times range from 3-10 business days, excluding customs clearance.

  • Customs, duties, and import taxes may apply based on your country’s policies. These charges are the responsibility of the customer.

  • In the event that a parcel is refused or returned due to unpaid duties or incorrect address details, additional shipping costs may apply.

Customs, Duties & Taxes

  • International shipments may be subject to customs inspections, duties, or taxes, which vary from country to country.

  • These fees are not included in your order at checkout.

  • HG is not responsible for any delays caused by customs clearance processes or for any associated charges.

Delivery & Responsibility

  • Please ensure that all shipping information provided is accurate. We are unable to modify addresses once an order has been dispatched.

  • HG is not liable for delays caused by courier services, customs, weather conditions, or incorrect address information.

  • Once your parcel has been handed over to the courier, ownership and responsibility transfer to the customer.

At Hayaat Girls, we strive to make every delivery as smooth and elegant as your shopping experience. 

For any questions about your order, please contact our customer care team at info@hayaatgirls.com we are always happy to assist.